“I think drivers are abusing the car park – can I set a time limit and effectively enforce it…”

Case Study: Permit Management at Office Complex

Highview Parking was asked to investigate widespread abuse of parking permits on a large office complex where a limited number of spaces were available. By installing the web-based permit portal with touchscreen permit consoles as part of the car park management strategy, the client was able to accommodate the various needs of all 30 tenants on site.


One of our clients runs a large office block / complex in a busy residential area with good amenities and transport links. Many of the occupier’s employees choose to drive to work, but the site is not big enough to cater for everyone’s parking needs. With approximately 200 spaces and 30 tenants – each with between 10 and 30 employees – our client was experiencing heavy site congestion and unauthorised parking by local commuters.

While they had identified how many permits each tenant could have, they were struggling to manage the system. They knew that some tenants were abusing the permits and that others were becoming frustrated, because despite being permit holders, either they or their visitors were not always able to park.


Armed with information from our client on how many spaces each tenant had been allocated, Highview Parking needed to identify the nature of the car park abuse and how much could be attributed to tenant or public abuse.

By calculating how many of each tenant’s vehicles were using the site at the same time and calculating the shortfall in space, we would be able to produce clear reporting statistics on the car parks usage.

By setting up a Camera Controlled Car Park Management System, which utilises the latest ANPR technology, Highview Parking are able to capture the car park data 24 hours a day, without the added cost or need for constant patrol from wardens.

Highview Parking supplied recommendations to the client included giving the power over to each tenant. This enabled them to manage their respective permit list in order to reduce their management and administration costs on the site owner and ensure that the tenant could not abdicate responsibility for any errors of mistakes.

Having received an allocation of spaces, each tenant was invoiced at the end of the month for the number of spaces overused, identifying which vehicles were using them on each day. It was then the tenant’s responsibility to chase people internally. The decision to adopt this approach, rather than charging permit holders for overstaying, was in order to prevent unnecessary confrontation, especially for people who had permits but not a parking space.

For non-permit holders, such as commuters using the local tube station, the ANPR system was used to identify vehicles before the drivers were issued with parking charges.

Value Delivered

Through the use of Highview Parkings web-based permit portal the client was able to view details of all the permits associated with each tenant, then add to or amend the list of authorised vehicles. When arriving at their respective offices on site permit holders were then able to input their registration number into a touchscreen console which would generate a photograph of the vehicle and confirm validation, through the use of the ANPR system on site.

Unauthorised parking on the complex was subsequently cut significantly, with the site manager working in co-ordination with tenants to ensure the permit system was reviewed on an ongoing basis.

If you would like to discuss how our Camera Controlled Car Park System could improve your office car park please contact us.

T: +44 (0)845 338 9958

E: enquiries@highviewparking.co.uk